Frequently Asked Questions
Welcome to the CardMadeEasy.com help center — a marketplace for collectible cards (Pokémon TCG, Magic: The Gathering, and Yu-Gi-Oh!). Below you'll find answers to the most common questions. If something is missing, please email us at [email protected].
Getting started
What is CardMadeEasy.com?
CardMadeEasy.com is a European marketplace for collectible cards that connects buyers and sellers and protects both sides through an escrow system (funds are held until the buyer confirms receipt of the card).
Who is the platform for?
For private individuals (consumers) from the EU who want to sell or buy collectible cards. We currently support Pokémon TCG, Magic: The Gathering, and Yu-Gi-Oh!.
How much does registration cost?
Registration and creating listings are completely free. A commission is only charged on a successful transaction — see What are the fees? below.
Do I need to register to browse listings?
No. Browsing cards, listings, recent sales, and seller profiles is public. Registration is only required when you want to buy or sell a card, or add a card to your wishlist.
For buyers
How do I buy a card?
- Find the card via search or
/browse. - Open the listing detail and click "Buy".
- Pay via Stripe (card or Apple/Google Pay).
- Funds are held in escrow — they're released to the seller only after you confirm receipt.
When will the seller ship the card?
The seller has 3 business days to ship the card and mark it as shipped. After shipment you can see tracking (if the seller provided it).
What if the card doesn't arrive or is in poor condition?
In the transaction you have a "Card didn't arrive / in bad condition" button which opens a dispute. Our support team will respond within 48 hours and mediate the resolution (refund, partial refund, or return of the card).
How do I confirm receipt of the card?
In the transaction click "Confirm receipt". This releases the funds to the seller (minus commission and Stripe fees). You have 30 days from the marked shipping date. 7 days before this deadline we send a reminder email.
What if I can't confirm within 30 days (e.g., Christmas)?
If you see the card hasn't been delivered yet (postal delays, holidays, vacation), open a dispute before the 30-day deadline ends with a note "waiting for delivery". This freezes the escrow and support will help resolve the situation — typically by extending the deadline by another 14 days for tracking. Never wait passively — if you don't confirm and don't open a dispute, after 30 days funds are automatically released to the seller.
Can I review the seller?
Yes. After a successful transaction you can rate the seller with 1–5 stars and a short comment. Reviews are public on their profile.
For sellers
How do I list a card for sale?
- In the navbar click "Add listing".
- Search the card in the catalog (Pokémon TCG, MTG, Yu-Gi-Oh!).
- Select the condition (M, NM, EX, LP, MP, HP, DMG), enter the price and title.
- Optionally upload your own card photo.
- Publish the listing — it's immediately visible in
/browse.
Do I need to set up a payout account?
Yes. To receive funds for sold cards, you must connect an account via Stripe Connect (/my/payouts). Stripe is a licensed European payment processor that handles KYC/AML identity verification.
When will I receive funds for a sold card?
As soon as the buyer confirms receipt — or automatically after 30 days from the marked shipping date (if the buyer didn't open a dispute in the meantime). Stripe then transfers funds to your bank account per its own payout schedule (typically 2–7 business days).
What are the fees?
Platform commission: 5% of the sale price (min. €0.30) Stripe payment fee: ~1.5% + €0.25 (exact amount depends on transaction value)
💡 Beta: During the Beta period (for the first 100 onboarded sellers) our commission is 0%. Stripe still charges its own fee during Beta.
Example after Beta ends: sale of €20.00 → you receive ~€18.45 (after deducting ~€1.00 commission and €0.55 Stripe fee).
Current rates are listed in the Terms of Service under Fees.
Can I set shipping costs?
In the current Beta version, the shipping price is included in the listing price (the seller bakes it into the sale price). A separate shipping fee is planned after Beta evaluation.
What if I want to cancel a listing?
Listings without an active transaction can be deleted any time in "My listings". Listings with an ongoing transaction cannot be cancelled — you must complete them or contact support.
Can I have multiple listings of the same card?
Yes — for example, if you have 2 copies of the same card in different conditions (NM and LP), create two separate listings.
Auctions
What is an auction and how does it work?
When you create a listing you choose between Fixed price and Auction sale modes. An auction is time-limited bidding — you set a starting price, a duration (1 to 30 days), and optionally a "Buy Now" price for instant purchase. The winner is the bidder with the highest bid at the moment the auction ends.
What is the anti-snipe extension?
If a valid bid is placed in the last 60 seconds of the auction, the end time automatically extends by another 60 seconds. This continues until 60 seconds pass without a new bid. It prevents last-second sniping and gives everyone a fair chance to react.
Can I retract a bid?
No. A bid is a binding offer to enter a contract of sale. Once submitted it cannot be retracted or lowered. Only bid what you are genuinely prepared to pay.
I won an auction — what next?
You have 48 hours from the end of the auction to pay through the platform (the escrow flow is identical to fixed-price sales — card payment, escrow holds funds until delivery confirmation). After payment the seller receives the Packeta label automatically and ships the card. If you don't pay within 48 hours you forfeit the card, and the listing may be re-offered to the next highest bidder.
Can I bid on my own auction?
No. Shill bidding (placing fake bids on your own auction to inflate the price) is prohibited. Violations may result in cancellation of the auction, seller-mode suspension, and repeated cases may lead to account closure.
What is "Buy Now" in an auction?
An optional fixed price at which any buyer can immediately end the auction by purchasing — it only works as long as no one has bid above that price. For buyers it's a way to skip waiting for the auction to end; for sellers it's the ceiling at which they are willing to sell without further bidding.
Can I cancel an auction as a seller?
Yes, but only while no bid has been placed. Once any valid bid is received the auction is binding and cannot be cancelled (except in exceptional cases such as provable loss of the card, reviewed by support).
What is the commission on an auction?
Same as for fixed-price sales — 5 % of the winning bid (or Buy Now price). Stripe fees of ~1.5 % + €0.25 are deducted the usual way.
Will I be notified if I'm outbid?
Yes — both by e-mail and in-app notification. You'll also be notified when an auction you bid on is ending, and of course when you win.
Escrow & payments
What is escrow and why do we use it?
Escrow is a system where the buyer's funds are held by the platform (via Stripe) until the buyer confirms receipt of the card. This protects both sides — the buyer is certain to receive the card, and the seller is certain to receive payment.
How long does the escrow process take?
Standard 3–10 days, max 30 days:
- 0–3 days: seller ships the card
- 3–7 days: card arrives to the buyer
- +0–30 days: buyer confirms receipt (usually right away). If they don't confirm or open a dispute within 30 days of the marked shipping date, the payment is automatically released to the seller.
7 days before the 30-day deadline expires, the buyer receives a reminder email.
Which payment methods do you support?
Via Stripe we support payment cards (Visa, Mastercard, Maestro), Apple Pay, Google Pay, and in some countries local methods (SEPA Direct Debit, iDEAL, etc.).
Are my payment details secure?
Yes. Your card number is never entered directly with us — everything is processed by Stripe (PCI DSS Level 1 certified). We only store the transaction ID and last four digits for identification.
Shipping via Packeta
How does shipping work?
All packages ship via Packeta (Zásilkovna) — a European delivery network with 8,000+ Z-BOXes and pickup points across 5 countries (SK, CZ, PL, HU, AT). After payment, a shipping label is automatically generated for the seller to print and stick on the package. No manual tracking numbers, no DMs about when it'll ship.
📖 Detailed visual walkthrough: How shipping works →
How much does shipping cost?
You see the cost at checkout — it's dynamic based on destination country and package weight. Typically:
- SK → SK Z-BOX: ~€2.99
- SK → CZ Z-BOX: ~€3.59
- SK → PL/HU/AT: €4.49 – €5.59
Cost is included in a single payment (card price + shipping) via Stripe. No additional fees.
Where do I pick the delivery destination?
At checkout you select a Z-BOX or Packeta pickup point based on your ZIP code. Nearest locations show up automatically. Z-BOXes are available 24/7, pickup points usually 7 days a week.
How long does delivery take?
- Within SK: 1–2 business days
- SK → CZ/PL/HU/AT: 2–4 business days
How do I track my shipment?
In "My Purchases" (/my/purchases) on the transaction detail. You'll see a 5-step progress bar: Payment received → Seller is preparing → In transit → Ready in Z-BOX → Picked up. Plus a complete event log from Packeta (when, where).
Tracking updates automatically every hour — no action needed from you.
I'm a seller — what do I need to do?
After the buyer pays, you receive an email "Shipping label is ready":
- In
/my/salesclick "Download shipping label (PDF)" → print - Pack the card (toploader + bubble mailer, max ~100 g for TCG singles)
- Stick the label on top of the package
- Drop the package off at the nearest Z-BOX (24/7) or Packeta pickup branch
Recommended deadline: within 3 business days of payment.
I'm a buyer — what do I do after delivery?
Once the package arrives at your Z-BOX, you'll receive an SMS from Packeta + email. Here's what to do:
- Pick up the package from the Z-BOX or pickup branch
- Open the package and inspect the card — condition, authenticity, edition (this is the critical step!)
- Only once you've verified the card matches the listing → in
/my/purchasesclick "Confirm delivery"
Only after your manual confirmation will the payment be released to the seller. This is your protection against counterfeits.
⚠️ Pickup from Z-BOX ≠ confirming the contents. Packeta only confirms physical receipt of the package. You decide whether to release funds to the seller — you have 30 days from marked shipping.
The card is counterfeit or doesn't match the listing — what do I do?
DO NOT confirm delivery. In the transaction, click "Open dispute" instead of confirm. Our team responds within 48 hours and resolves the situation (refund, return, dispute escalation).
Attach photos of the card and describe the issue. If it's a counterfeit, we block the seller + refund you.
Package didn't arrive — what do I do?
In the transaction there's an "Open dispute" button. Let us know as soon as possible — our support team resolves it via Packeta (claim, refund, or extending the escrow timer).
Never wait passively — if you don't confirm and don't open a dispute within 30 days of shipping, escrow auto-releases to the seller.
Do you ship outside the EU?
Currently we only support delivery within 5 countries: SK, CZ, PL, HU, AT. Outside the EU there are customs + VAT complications we're not handling during the Beta phase.
Security & protection
How do you verify sellers?
Every seller must undergo KYC verification (Know Your Customer) when connecting Stripe Connect — Stripe requires ID documents, address, and bank account. Sellers also receive star ratings from buyers, which are public.
What if a seller defrauds me?
Thanks to the escrow system, your funds are still held — they're not released to the seller until you confirm receipt. If the card doesn't arrive or is in poor condition, open a dispute and our support will refund you.
I suspect a fake card — what should I do?
Open a dispute in the transaction and note suspected counterfeit in the description. Attach photos. Our team will investigate and if confirmed, we'll refund you and block the seller's account.
How does the platform protect my personal data?
Details in Privacy Policy and GDPR — Your Rights. Briefly: we store only what we strictly need, we don't share data with third parties (except Stripe for payments), and you can export or delete your account at any time.
Account & settings
How do I change my email/password?
In Profile (/profile). When changing email we send a verification link to the new email — until you confirm it, you log in with the old email.
How do I configure email notifications?
In /profile → "Notifications" section. You can disable:
- Wishlist matches (new listings for cards in your wishlist)
- Saved search alerts (new listings for saved filters)
- Transaction updates (status changes of your transactions)
- Chat messages (new messages from buyers/sellers)
GDPR opt-out is always available.
How do I delete my account?
In /profile → "Delete account" button. This deletes:
- Profile + personal data
- Listings without ongoing transactions
The following is retained (after anonymization):
- Completed transactions (legal obligation — 10-year tax retention)
- Reviews you wrote
I forgot my password. What now?
On the login page click "Forgot your password?" and enter your email. We'll send you a password reset link (valid for 60 minutes).
Technical questions
Does the site work on mobile?
Yes — the entire platform is optimized for mobile browsers. We don't have a mobile app yet, but it's planned after Beta evaluation.
Which browsers do you support?
Latest versions of Chrome, Firefox, Safari, Edge. Older browsers (IE 11, Safari < 14) may have visual issues.
The site doesn't work for me — what should I try?
- Refresh the page (Ctrl+R / Cmd+R)
- Clear browser cache
- Try another browser or incognito mode
- Check your internet connection
- If the problem persists, email us at [email protected] with a description + screenshot
Contact
Still not clear? Write to us directly:
Email: [email protected] We reply: within 24 hours on business days
Operator: Marketing support s. r. o. Studenohorská 67, 841 03 Bratislava Company ID: 36 823 937
Last updated: June 1, 2026